Privacy Policy culb99 — Member Personal Data Protection

Culb99 is an online wagering platform fully committed to protecting the privacy and personal data security of every member. We understand that your trust is the most valuable asset we hold — and that trust cannot be maintained without a privacy policy that is clear, transparent, and genuinely enforced.

This Privacy Policy explains in detail how culb99 collects, stores, processes, protects, and — under certain limited circumstances — shares your personal data when you use our platform. It applies to all culb99 channels including the official website, Android and iOS mobile apps, and all customer support interactions.

This policy is prepared in accordance with global data protection industry best practices. We avoid complex legal jargon — our goal is for you to truly understand the rights and protections you have as a valued culb99 member.

Culb99 only collects data that is genuinely necessary to provide you with a secure, seamless, and personalized platform experience. Below are the categories of data we collect and their purposes:

How We Collect Data

Your personal data is collected through the following means:

• Directly from you during account registration and KYC verification
• When you make a deposit, withdrawal, or claim a bonus
• Through your interactions with culb99 customer support (chat, email)
• Automatically via cookie and analytics technology as you browse the platform
• From trusted third-party payment providers (DuitNow, FPX, Touch 'n Go) for transaction verification purposes

Every piece of data we collect has a clear and legitimate purpose. culb99 uses your personal data solely for the following purposes:

• Account management: Creating, verifying, and maintaining your culb99 account securely.
• Transaction processing: Ensuring deposits and withdrawals are processed accurately and securely in Malaysian Ringgit.
• Platform security: Detecting and preventing unauthorized access, fraud, money laundering, and bonus abuse.
• Product improvement: Understanding how members use the platform to improve features, performance, and user experience.
• Service communications: Sending important notices related to your account, security, policy amendments, and promotions you are eligible for.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.
• Legal compliance: Meeting reporting and compliance obligations required by the relevant regulatory authorities.

Culb99 does not share your personal data except under limited, specified circumstances outlined below. In all cases, data sharing is only conducted with parties that have data protection obligations equivalent to or stricter than those of culb99.

Parties That May Receive Your Data

• Payment providers: DuitNow, FPX, Touch 'n Go, and Boost — solely for processing your financial transactions.
• Technology service providers: Companies that manage culb99's server infrastructure, cybersecurity, and platform analytics — subject to strict data protection agreements.
• Regulatory authority: When required by law or a valid court order, culb99 will comply with lawful disclosure requests from the relevant authorities.
• Identity verification partner: Accredited third-party KYC services to verify the authenticity of members' identity documents.

Culb99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit the culb99 website.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect certain functions of the culb99 platform.

The security of your data is culb99's number one priority. We employ multiple layers of technical and organizational protection to keep your data safe from unauthorized access, modification, or leakage.

Technical Measures

• 256-bit SSL encryption for all data communications between users and servers
• Data at rest is encrypted using AES-256 for all stored sensitive data
• Two-Factor Authentication (2FA) is available for all member accounts
• 24/7 security monitoring by the culb99 cybersecurity team
• Regular penetration testing by independent security experts
• Active intrusion detection system (IDS/IPS) monitoring for threats at all times

Organizational Measures

• Role-based access control — each staff member can only access data required for their specific responsibilities
• Mandatory security and privacy awareness training for all culb99 staff
• Strict non-disclosure agreements (NDAs) for all staff and contractors
• Internal security audit every quarter and independent annual audit

Culb99 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. Below is a general guide to data retention periods:

• Active account data: Retained for the duration your account is active plus 5 years after account closure, for compliance and audit purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• KYC documents: Retained for the duration the account is active and 5 years after closure for AML/KYC compliance purposes.
• Security logs: Retained for 2 years for security incident investigation purposes if required.
• Customer support history: Retained for 3 years to ensure service continuity and dispute resolution.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

As a culb99 member, you have full rights over your personal data. culb99 respects and facilitates the exercise of all the following rights:

To exercise any of the above rights, you may contact the culb99 Privacy team by email at [email protected] or via live chat within the platform. All requests will be processed within 72 working hours and at no charge.

The culb99 platform is strictly for adult users aged 18 and above. culb99 does not intentionally collect or process any personal data from individuals under the age of 18.

Should culb99 discover that personal data of a child has been collected unintentionally, we will take immediate action to delete that data and close the associated account. If you believe that your child or any minor has registered a culb99 account, please contact us immediately at [email protected] so we can take immediate action.

Culb99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. Every amendment will be accompanied by:

• A new "Updated" date at the top of this document
• Email notification to all registered members if amendments are significant
• In-platform pop-up notice at least 14 days before changes take effect

Continued use of the culb99 platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you disagree with the amendments, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 8.

We encourage you to review this page regularly to ensure you are always aware of how we protect your information. Previous versions of the Privacy Policy are available upon request via our support email.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, don't hesitate to contact us. The culb99 Privacy Team is available to assist you 24 hours a day, 7 days a week.

You may also refer to the Responsible Gaming us for more information on how culb99 supports member well-being, or check the Terms and Conditions for an overview of platform obligations.